This Privacy Notice for Sensorlink Sdn Bhd (‘we’, ‘us’ or ‘our’), describes how and why we might access, collect, store, use and/or share (‘process’) your personal information when you use our interactive features, products, services, applications or downloads (‘Services’) and visit our website at https://www.sensorlink.com.my.

We will only collect and use your personal information in accordance with such laws (including the Personal Data Protection Act 2010 [Act 709]), this Privacy Notice and the privacy terms in your agreement(s) with us.

This Privacy Notice explains:

• What kind of personal data we collect and how we collect it;
• How we use your personal data;
• The parties that we disclose the personal data to; and
• The choices we offer, including how to access and update your personal data.

Reading this Privacy Notice will help you understand your privacy rights and choices. If you still have any questions or concerns, please contact us at marketing@sensorlink.com.my.

1. SOURCES OF PERSONAL INFORMATION

We may obtain this data from you when you apply for any of our products and Services and from a variety of sources, including but not limited to:

• Sensorlink websites/mobile sites.
• Email, text and other electronic messages. Interactions with electronic communications between you and Sensorlink.
• Third-party social networks. Interactions on social networking platforms, such as LinkedIn, Facebook, Instagram and YouTube, between you and Sensorlink.
• Sensorlink on-ground events. Any on-ground events, campaigns or promotions organised by us.
• Registration forms. Printed or digital registration and similar forms that we collect via campaigns, surveys, contests and events.
• Data we create. In the course of our interactions with you, we may create Personal Data about you (e.g. enquiries that you have requested).

2. PERSONAL INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include, but is not limited to, the following:

• identifying information such as your name, mailing address, email addresses, and phone numbers;
• transactional information such as your purchases, enquiries, customer account information, order and contract information, delivery details, billing, credit card and financial data, transaction and correspondence history;
• other electronic data or information relating to you, such as IP addresses, cookies, activity logs, online identifiers and location data, through your usage of our products and Services or as part of their delivery to you.

3. HOW WE USE AND PROCESS YOUR INFORMATION

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested Service.

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

• To send you marketing communications. We may process personal information collected from visitors to our website and individuals who participate in activities or any other means for marketing purposes. We may use this information to advise you of products, services, and other marketing materials which we believe may be of interest to you. All marketing communications are sent in accordance with your marketing preferences, and you can opt out of our marketing emails at any time.

• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

4. DISCLOSURE AND SHARING OF PERSONAL INFORMATION

We may need to share your personal information in the following situations:

• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Service Providers. We may employ third-party companies and individuals to facilitate our Service (‘Service Providers’), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our website, analyse usage patterns, and improve our Services.

Cookies are text files that store information on web browsers and devices. They enable websites to store and retrieve identifiers and other data. Similar technologies perform comparable functions through stored data, device identifiers, and software.

We may use the following types of cookies:

• Strictly Necessary Cookies.
  These cookies are essential for you to browse the website and use its features, such as accessing secure areas, setting language or regional preferences, logging in, and filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the website will not then work. These cookies do not store any personally identifiable information.

• Performance/Analytical Cookies.
  These cookies collect information about how you use our website, such as which pages you visited and which links you clicked on. None of this information can be used to identify you. The information is aggregated and anonymised. Their sole purpose is to help us measure and improve the functionality and performance of our website.

• Preferences/Functional Cookies.
  These cookies allow our website to provide enhanced functionality and personalisation by remembering choices you have made, such as language preferences, regional settings, or form data. They improve your user experience by retaining information about your previous interactions with the website.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, certain parts of our website may become inaccessible and certain features may not work correctly.

6. RETENTION OF PERSONAL INFORMATION

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. SECURITY OF YOUR PERSONAL INFORMATION

We have implemented appropriate and reasonable technical and organisational security measures, including encryption and SSL/TLS technology, designed to secure your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure.

We may share your personal information with third parties under specific circumstances. This includes sharing with trusted affiliates and service providers who assist in essential business functions such as payment processing, hosting, and customer support.

All third parties are contractually obligated to protect your data and use it solely for authorised purposes. We may also disclose personal information to legal authorities when required by law, including to comply with court orders or enforceable government requests.

Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure. So we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

In addition, we restrict the number of staff in charge of access to your personal data to the minimum level and frequently conduct training and education to ensure they comply with the confidentiality obligations with respect to your personal data.

8. THIRD-PARTY LINKS

The website may include links to third-party websites whose privacy practices may differ from ours. Your usage of any such websites is governed by the privacy policies of those websites and not this Privacy Notice. You should carefully review the privacy policy of any website you visit.

We do not have control over and assume no responsibility for the content, privacy notices, or practices of any third-party sites or services.

9. YOUR PRIVACY RIGHTS AND CHOICES

To the extent required by applicable law, you have the right to (i) access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object to or restrict our use of your personal data, (iv) withdraw your consent where processing is based on consent, and (v) request deletion of your personal data from our database.

To exercise any of these rights, please contact us using the details provided in the section ‘CONTACT INFORMATION’ below. Please provide sufficient details to verify your identity and specify the nature of your request. We will respond promptly and in accordance with applicable data protection laws.

We may decline a request if we have reasonable grounds to believe that the request is fraudulent, unfeasible, may jeopardise the privacy of others, or would violate any law or legal requirement.

We may also withhold access to your personal data in certain situations, such as when we are unable to confirm your identity, where the data requested is of a confidential commercial nature, or in the event we receive repeated requests for the same data. We will notify you of the reasons if we are unable to accede to your request.

10. DO-NOT-TRACK PREFERENCES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

11. UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. Any such revision will be indicated by updating the effective date at the top of this Privacy Notice.

We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. CONTACT INFORMATION

If you have questions or need further assistance about this privacy notice, you may email us at marketing@sensorlink.com.my or contact us at:

Sensorlink Sdn Bhd
No. 51, Jalan Kuchai Maju 1,
Off Jalan Kuchai Lama,
58200 Wilayah Persekutuan Kuala Lumpur,
Malaysia.